HOW CAN I MAKE A VEHICLE RESERVATION?
You can view all our vehicle models on the website www.otofilorent.com and make a reservation online in a few simple steps.
You can request a price and vehicle offer by calling our center on 0850 305 00 45 or by sending an e-mail to [email protected].
I MADE A PAYMENT RESERVATION OTHER THAN OTOFILORENT.COM AND I WANT TO CHANGE MY RESERVATION, WHAT SHOULD I DO?
OTOFİLORENT is the supplier for reservations made outside of www.otofilorent.com. For your change requests, you can request a price and vehicle offer by calling our center at 0850 305 00 45 or by sending an e-mail to [email protected].
WHAT ARE THE AGE AND LICENSE CONDITIONS FOR RENTING A CAR?
In order to rent a car, you must be at least 21 years old and have a B group license for at least 1 year. The following conditions apply for economy, middle and upper class vehicles, provided that they are over 21 years old.
- Having a driver's license of 21 years and 1 year for economy class vehicles
- Vehicles for the middle class, 23 years old, 2 years driving license
- Vehicles for the upper class to have a driver's license for 25 years and 3 years
CAN I CHANGE MY RENTAL PERIOD AFTER I LEASED?
You can extend the duration of your daily rentals or deliver early. Our rental period is 24 hours, so if you deliver the vehicle on the same day, you will be charged with a 1-day fee.
For your early deliveries, the price corresponding to the number of days used in the price table will be valid. Monthly reservations are calculated according to the daily price table when they want to be converted into daily rentals. The monthly price is invalid.
WHEN AND HOW DO I RECEIVE THE INVOICE OF THE PAYMENT I MADE FOR MY RENTAL?
Your invoice; After your rental is over, it is sent to the e-mail address you shared at the beginning of the rental within 7 working days.
CAR RENTAL CONDITIONS AND YOUR POLICY MAY CHANGES. FROM WHERE?
We have a dynamic and variable price policy depending on the instantaneous demand and densities in the demanded region.
I WAS FINED IN TRAFFIC DURING THE RENTAL. WHO MAKE THE PENALTY PAYMENT AND HOW?
If the traffic fine is written on your TR ID number, the user of the vehicle must make the payment.
In traffic fines written on the plate, when the traffic fine is notified to us, it is paid at a discount and is collected from our customers' credit cards. Simultaneously, the service fee for the traffic ticket is also collected.
WHAT IS REQUIRED WHEN FILLING THE RENTAL AGREEMENT?
Your driver's license (also passport if you are coming from abroad), your credit card, address and telephone information are recorded in our contract by our staff. Be sure to ask for a copy of your signed rental agreement, which also shows the rent you paid and the deposit.
HOW IS THE PAYMENT PROCESSED FOR INTERNATIONAL RESERVATIONS?
For international reservations, payment is made only at the office with a personal credit card.
IS THERE ANY METHOD OF PAYMENT OTHER THAN CREDIT CARD FOR RENTALS? CAN I PAY IN CASH?
In all rentals made by OTOFİLORENT, a credit card is requested, which belongs to the person on whose behalf the rental will be made, and on which the name and surname of the customer who will make the rental is written.
Apart from credit card, cash, debit card, virtual card, supplementary card, promissory note etc. Payment methods are not accepted. The reason for requesting a credit card is traffic fines, highway crossings, rental extension requests, damage costs, etc. cases for collection.
I HIRE A VEHICLE BUT I'M NOT SATISFIED WITH THE VEHICLE, CAN I CHANGE?
If there is a technical problem with the vehicle you rented, please contact 0850 305 00 45. Apart from this, you can contact our office and change the vehicle if there is suitability for the vehicle group you rented.
I MADE A PAYMENT RESERVATION OUTSIDE OF WWW.OTOFILORENT.COM AND I WANT TO CANCEL MY RESERVATION, WHAT SHOULD I DO?
OTOFİLORENT is the supplier for reservations made outside of www.otofilorent.com. For your cancellation and refund requests, you must contact the business you have booked.
WHAT ARE THE CANCELLATION AND REFUND CONDITIONS OF PRE-PAID RESERVATIONS?
For Prepaid reservations, if the reservation is canceled 12 hours before the vehicle pick-up time, the entire rental fee will be refunded by OTOFİLORENT.
If there is less than 12 hours left before the rental start time of the Prepaid reservation, the following conditions will apply.
1 day deduction is applied for 1-3 day reservations.
For reservations of 4-10 days, a 2-day deduction is applied.
A 3-day deduction is applied for reservations of 10 days or more.
